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Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints| Sustainable Art Prints | Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints| Sustainable Art Prints | Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints| Sustainable Art Prints | Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based 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Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints| Sustainable Art Prints | Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints| Sustainable Art Prints | Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints| Sustainable Art Prints | Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | 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Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints| Sustainable Art Prints | Worldwide Shipping | Eco-Friendly Packaging | Vegetable-Based Inks | Independent Illustration Collective | Free UK Shipping | Unique & Quirky Designs | Premium Recycled Prints | Planet Friendly Framing | Bristol Based | Empowering Artists | FSC-Certified Prints
Refunds and Returns Policy for Culla
Last updated: 28/10/2024
Thank you for shopping with Culla. We take pride in providing quality illustrations and products. Our Refunds and Returns Policy ensures that any issues are handled fairly and transparently.
1. Replacements
We offer replacements if your item arrives with a problem that was not caused by you. If your product is damaged, defective, or incorrect upon delivery, please reach out within 14 days of receiving your order with:
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A description of the issue
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Photos of the item and packaging, if applicable
Upon verification, we will arrange for a replacement at no additional cost to you.
2. Refunds
Refunds are considered on a case-by-case basis. While we aim to resolve any issues, Culla reserves the right to deny refunds if we determine there is no fault on our part.
3. Conditions for Replacements and Refunds
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Eligibility: Only items with verifiable issues caused by Culla are eligible for a replacement or refund.
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Exclusions: We cannot accept returns or provide refunds for products damaged due to customer handling, accidental damage, or general wear and tear.
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Return Costs: If a return is necessary, return costs may be covered by Culla if we confirm an issue with the product. If no such issue is found, the cost of returning items will be the customer’s responsibility.
4. How to Request a Replacement or Refund
To initiate a replacement or refund request, please email us at [Contact Email] within 14 days of receiving your product. Include your order number, description of the issue, and any relevant photos.
5. Culla's Right to Refuse Returns and Refunds
Culla reserves the right to deny a return or refund request if:
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There is no verifiable defect or damage caused by Culla.
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The request is made after the 14-day window.